Customer Support Specialist

The Customer Support Specialist will help establish Vantaca's reputation for excellent customer support by resolving customer queries, recommending solutions, and guiding product users through features and functionalities. The role requires a self-starter with excellent problem-solving skills, communication skills, and a willingness to learn and grow with the company.

Requirements

• Bachelor’s degree or equivalent experience in software support, IT, accounting, finance, communications or other related fields
• HOA Accounting Knowledge. Experience as an Accountant using Vantaca.
• Familiarity with Windows-based computer systems
• Familiarity with IOS and Android platforms
• Ability to work in a fast-paced environment
• Ability to troubleshoot and problem solve
• Exhibited understanding of how to provide a quality customer experience and support colleagues in managing client relationships
• Open to feedback and coaching from mentor(s)
• Phenomenal communication skills
• Innovative problem-solver
• Well-established work ethic

Benefits

• Medical, Dental, and Vision insurance
• Unlimited PTO
• 401K with Company Match
• Remote Flexible work options
• Great parental leave benefits

Originally posted on Himalayas