Field Service Representative

Shield AI|24 Sep 2026

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Before you apply

Listed location: Taipei

Work arrangement: onsite. A remote label does not confirm worldwide eligibility or visa sponsorship.

Read the employer’s description for qualifications, compensation and work eligibility. Confirm the position is still open on the application page.

Job description supplied by Shield AI; category and skill labels may be inferred. How our listings work · Report a problem

Job Description

The Taiwan Field Service Representative (FSR) is responsible for providing on-site operational, technical, and customer support for Shield AI's V-BAT Unmanned Aircraft System (UAS) in Taiwan. This position serves as the primary interface between Shield AI and the customer, ensuring safe flight operations, mission success, and exceptional customer support while strengthening long-term customer relationships.

The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.

The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system.

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.

Frequently asked questions

Is the Field Service Representative position at Shield AI remote?

The Field Service Representative role at Shield AI does not have a confirmed remote arrangement in our data. Check the employer description for its work location.