Senior Business Operations Manager

San Francisco, CA (Hybrid); New York City, NY (Hybrid)

About the Role

We're hiring a Senior Business Operations Manager to join our Business Operations team, reporting to the VP of Business Operations. This role is critical to scaling through our next phase of growth. At heart, it is a horizontal role: you will partner with leaders across the company to turn ambiguous strategic problems into structured decisions, durable operating systems, and measurable outcomes. Your work will span strategic planning, cross-functional initiatives, analytics, and operating cadence — solving high-leverage problems and unlocking growth.

We're looking for someone with broad skills who can go deep where it matters. You'll move fluidly between framing a business problem, pressure-testing the numbers behind it, working with stakeholders across the company to flesh out the plan, and building the strategy, operating cadence, or business intelligence needed to bring it to life.

This is a high-impact role for someone with sharp business judgment, an entrepreneurial bent, technical capability to build prototypes themselves, and the foresight needed to scale our business.

What You'll Do

• Partner with leaders across Snorkel to frame complex business problems and drive them to execution and impact, not just analysis or decisions
• Own cross-functional initiatives and stand up new programs and capabilities end-to-end: from problem definition through execution, measurement, and handoff to a steady-state owner
• Scope and run company initiatives end-to-end (e.g., external partnerships, corporate development, etc.)
• Translate strategic priorities into structured operating plans with clear owners, milestones, and measurable targets. Be able to run those core operating rhythms: roadmapping, OKRs, business reviews, planning cycles
• Build on top of our existing data and analytics infrastructure to create the dashboards and reporting that drive insight and enable us to run a world-class business without needing a technical analyst for support
• Turn messy data into clear recommendations for executive audiences
• Surface risks and trade-offs early and drive timely, well-made decisions
• Design durable systems and processes that scale with the company

Qualifications

• 5+ years of experience in roles that require strong business judgment (including under uncertainty), cross-functional execution, and comfort with ambiguity; breadth and comfort across different kinds of environments is critical
• Solid analytical and quantitative skills; comfortable building operating, financial, or market models from scratch
• Entrepreneurial mindset and high ownership: creative thinking, always willing to roll up your sleeves, and try new things
• Hands-on technical capability across the data stack that makes a modern company run — data lakes, data pipelines, systems of record (CRM, ERP, and similar), and analytics/BI — and able to dig into technical questions and root causes when needed
• Passion for unlocking new capabilities with modern AI tooling is a must. You can build your own prototypes to show what's possible, and have a sense for what it takes to turn a prototype into something the business can rely on
• Solid project management fundamentals: you can run a cross-functional workstream without needing a dedicated program manager backstopping you
• Excellent written and verbal communication: you can tailor a message from IC to executive audience
• Proven track record of influencing without authority across functions and levels