Senior Director, Hivemind Operations & Sustainment (R5855)

The Senior Director of Operations & Sustainment (O&S) is responsible for ensuring customers successfully deploy, operate, maintain, and evolve the company's software and VIDAR hardware products throughout their lifecycle. O&S owns the post-development operational ecosystem that enables Hivemind Vision (HMV) integrated VIDAR, Hivemind Enterprise (HME) software and the Hivemind Solutions (HMS) service to scale while maintaining exceptional customer satisfaction.

This is an exciting opportunity to build the Hivemind O&S organization from the ground up. The organization serves as the bridge between Product Engineering, Customer Success, and Field Operations by enabling successful product deployment, sustaining operational readiness, providing technical support, capturing customer feedback, and driving continuous improvement.

This role sits at the center of all Hivemind business lines, ensuring customer satisfaction post-delivery. This is a hands-on leadership role that requires both strong systems engineering instincts and the organizational discipline to build a team and establish the processes, systems, and engineering rigor necessary to support a growing customer base while ensuring issues rapidly inform future product development.

#LI-KK1

#LG

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

 

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

 

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

 

###

 

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.