Instructor & Customer Success Manager

Shield AI|19 Oct 2026

internshiponsite

Before you apply

Listed location: Lviv

Work arrangement: onsite. A remote label does not confirm worldwide eligibility or visa sponsorship.

Read the employer’s description for qualifications, compensation and work eligibility. Confirm the position is still open on the application page.

Job description supplied by Shield AI; category and skill labels may be inferred. How our listings work · Report a problem

Job Description

As the Instructor & Customer Success Manager, you will lead a team responsible for developing and delivering classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products. You will ensure customers in Ukraine have the knowledge, skills, and confidence required to safely operate, maintain, and effectively employ our technology.

You will be responsible for instructor development, training quality, operational readiness, curriculum standards, and customer satisfaction. This is a hands-on leadership position that requires close collaboration with customers, engineering, product, flight operations, business development, and other internal teams. The ideal candidate is an experienced training leader, an effective communicator, and a credible UAS professional who is comfortable operating in dynamic domestic and international environments.

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.

Frequently asked questions

Is the Instructor & Customer Success Manager position at Shield AI remote?

The Instructor & Customer Success Manager role at Shield AI does not have a confirmed remote arrangement in our data. Check the employer description for its work location.