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Listed location: United Kingdom
Work arrangement: onsite. A remote label does not confirm worldwide eligibility or visa sponsorship.
Read the employer’s description for qualifications, compensation and work eligibility. Confirm the position is still open on the application page.
Job description supplied by PolyAI; category and skill labels may be inferred. How our listings work · Report a problem
Job Description
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
PolyAI has no obligation to guarantee a minimum number of working hours, however it will be a maximum of 16 hours spread across 3 days. The contract is expected to last 3 - 5 months and you must be able to start immediately.
Your responsibilities will involve:
- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment
Minimum Requirements
- You are a native/fluent speaker of both Flemish (Belgian Dutch, nl-BE) and standard Dutch (nl-NL). Fluency in both is required, not just one
- You have a professional working proficiency in English (we have an international team, but English is our shared language)
- You are a great communicator and enjoy working in a diverse team
- You are meticulous and have an eye for detail
- You have a can-do attitude and have a high standard for your own work
- You are passionate about great user experiences and want to deliver the best UX to the customers
- You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres
Preferred Requirements
- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involve language skills, such as linguistics, translation, script writing, etc
- Familiarity with healthcare or appointment-booking contexts is a plus
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
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Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
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Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
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Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
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Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
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Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
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Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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Frequently asked questions
Is the Flemish & Dutch Language Specialist (UK based Contract role) position at PolyAI remote?
The Flemish & Dutch Language Specialist (UK based Contract role) role at PolyAI does not have a confirmed remote arrangement in our data. Check the employer description for its work location.
What type of employment is the Flemish & Dutch Language Specialist (UK based Contract role) role?
PolyAI is hiring for a full-time Flemish & Dutch Language Specialist (UK based Contract role) position.
Which skills are mentioned for the Flemish & Dutch Language Specialist (UK based Contract role) job at PolyAI?
Detected skill labels include Go. Check the employer description to distinguish required skills from preferred experience.
How do I apply for the Flemish & Dutch Language Specialist (UK based Contract role) position at PolyAI?
You can apply for the Flemish & Dutch Language Specialist (UK based Contract role) role directly through PolyAI's official application link provided on this page.
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