Director, People Experience

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About the Role
As the Director, People Experience, you will lead our People function and shape the employee experience across the organization. You will partner with business leaders to build high-performing teams, drive people initiatives, ensure compliance, and create scalable Operations processes that support our growth.
This role requires a strategic mindset, strong leadership, and a hands-on approach to delivering an outstanding employee experience while ensuring the Company operates with integrity and compliance.
What You’ll Do

• Lead the overall People Experience strategy and day-to-day operations.

• Partner with leaders on organizational planning, hiring, workforce planning, and performance management.

• Build and improve strategic programs, policies, and processes across the employee lifecycle.

• Foster a positive, inclusive, and high-performing workplace culture.

• Lead and develop the People team through coaching, feedback, and performance management.

• Ensure compliance with employment laws, Company policies, and internal controls.

• Identify and escalate people, compliance, or business risks when needed.

• Prepare and present people metrics and insights to senior leadership.

• Support strategic planning, budgeting, and organizational growth initiatives.

• Handle sensitive employee matters with professionalism and confidentiality.

• Take on additional responsibilities as assigned by leadership.

What You’ll Have

• 10+ years of experience, including leadership experience.

• Strong knowledge of Operations, employee relations, performance management, and employment practices.

• Experience partnering with senior leaders and managing teams.

• Excellent communication, stakeholder management, and problem-solving skills.

• Strong business acumen with the ability to balance people and business needs.

• Experience driving process improvements and organizational change.

• High integrity, sound judgment, and the ability to handle confidential information.

• A proactive, collaborative, and people-first approach to leadership.

Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.