IT Service Desk & SLA Operations Manager

Zoox|08 Sep 2026

fulltimeonsite

Before you apply

Listed location: Foster City, CA

Work arrangement: onsite. A remote label does not confirm worldwide eligibility or visa sponsorship.

Read the employer’s description for qualifications, compensation and work eligibility. Confirm the position is still open on the application page.

Job description supplied by Zoox; category and skill labels may be inferred. How our listings work · Report a problem

Job Description

The IT Service Desk & SLA Operations Manager is responsible for overseeing the end-to-end lifecycle of all IT support tickets, from initial intake through resolution and closure. This role demands unrelenting ownership: you will follow every ticket on its entire journey to the end-of-the-earth to achieve resolution in a timely and effective manner.

Driven by a "Simple Sets You Free" mindset, this role actively strips away bureaucratic friction, eliminates operational waste, and continuously optimizes IT service management processes to maximize efficiency, speed up ticket resolution, and boost customer satisfaction.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Frequently asked questions

Is the IT Service Desk & SLA Operations Manager position at Zoox remote?

The IT Service Desk & SLA Operations Manager role at Zoox does not have a confirmed remote arrangement in our data. Check the employer description for its work location.